Terms and Conditions

Last Updated: [15/04/2026]

These Terms and Conditions govern all bookings and transport services provided by Mehrab Cabs within Auckland and throughout New Zealand.

By making a booking with Mehrab Cabs, you agree to the terms outlined below.

1. Definitions

1.1 “Company” refers to Mehrab Cabs, its owners, drivers, employees, contractors, and authorised agents.

1.2 “Customer” refers to the person or entity making the booking and includes all passengers travelling under that booking.

1.3 “Service” refers to all transport services provided by the Company, including airport transfers, local point-to-point journeys, intercity travel, and corporate transport.

1.4 “Booking” refers to a confirmed reservation for a specific date, time, vehicle, and route.

2. Bookings & Confirmation

2.1 Booking Methods                                                                                                                                                                                                        Bookings may be made via our website, telephone, email, or approved booking platforms.

2.2 Confirmation Required
A booking is not confirmed until the Customer receives a confirmation message or email from the Company.

2.3 Accuracy of Information
The Customer is responsible for ensuring all details are accurate, including:

  • Pickup and drop-off addresses
  • Dates and times
  • Flight numbers (for airport transfers)
  • Passenger count and luggage details

Mehrab Cabs accepts no liability for service failure resulting from incorrect information provided by the Customer.

2.4 Advance Booking
Pre-booking is strongly recommended, particularly for early morning airport transfers and intercity travel.

3. Pricing & Payments

3.1 Fixed Pricing
Where a fixed fare is quoted at the time of booking, that price includes:

  • Vehicle hire
  • Driver services
  • Fuel

3.2 Additional Charges
Unless expressly included, the quoted fare excludes:

  • Airport parking charges (where applicable)
  • Toll road charges
  • Waiting time fees
  • Cleaning fees
  • Additional stops or route deviations

3.3 Changes to Journey
Any changes to the original route, additional stops, or passenger requests made during the journey may result in an adjustment to the final fare.

3.4 Payment Methods
Payment may be made via approved methods including:

  • Cash
  • EFTPOS
  • Credit/Debit Card
  • Secure online payment link

3.5 GST
All quoted prices are inclusive of GST unless stated otherwise.

4.Cancellations & Refunds

4.1 Cancellation by Customer

  • More than 24 hours before pickup: Full refund (less processing fees, if applicable)
  • 12–24 hours before pickup: 50% cancellation fee may apply
  • Less than 12 hours before pickup: No refund (100% cancellation fee)

4.2 No-Show Policy
If the Customer fails to appear at the designated pickup location without prior notice, the full fare is payable.

4.3 Cancellation by Company
In rare circumstances where Mehrab Cabs must cancel due to unforeseen events, a full refund will be issued.

5.Waiting time & Airport Tranfers

5.1 Airport Pickups
We monitor incoming flights for delays.

60 minutes complimentary waiting time from actual landing time.
Waiting beyond 60 minutes may be charged at $1.00 per minute.

5.2 Non-Airport Pickups
A 5-minute grace period applies. Additional waiting time may be charged at the driver’s discretion.

6.Vehicles, Passenger & Luggage Capacity

6.1 Customers must book a vehicle suitable for passenger and luggage requirements.

Indicative capacity guidelines:

  • SUV – Up to 4 passengers with additional luggage space
  • Van – Up to 11 passengers

6.2 Excess Luggage
If luggage exceeds safe capacity:

Transport may be refused, or
An additional/larger vehicle may be required at the Customer’s expense.

6.3 Vehicle Substitution
The Company reserves the right to substitute a vehicle of equal or greater capacity where necessary.

7.Child Safety

7.1 Child seats (infant, toddler, booster) are available upon request.

7.2 Child seats must be requested at the time of booking.

Failure to request appropriate child restraints may result in refusal of service without refund if it breaches New Zealand transport safety regulations.

8.Passenger Conduct

8.1 The driver may refuse or terminate service if a passenger:

  • Is intoxicated
  • Is abusive or threatening
  • Causes damage to the vehicle
  • Compromises safety

8.2 Cleaning Fees
A cleaning fee between $150–$300 may be charged if the vehicle requires professional cleaning due to passenger-related damage or soiling.

8.3 Smoking (including vaping) and consumption of alcohol are strictly prohibited in all vehicles.

9.Delays & Limitation of Liability

9.1 While we aim to arrive on time, Mehrab Cabs is not liable for delays caused by circumstances beyond reasonable control, including:

  • Traffic congestion
    Road closures
  • Weather conditions
  • Mechanical issues
  • Accidents
  • Government restrictions

9.2 Missed Flights
Customers are responsible for allowing sufficient travel and check-in time. The Company is not liable for missed flights or connections.

9.3 Maximum Liability
The Company’s total liability shall not exceed the value of the booking.

9.4 Consequential Loss
Mehrab Cabs shall not be liable for indirect, incidental, or consequential losses.

10.Lost Property

10.1 Property is transported at the Customer’s own risk.

10.2 While we will make reasonable efforts to assist in recovering lost items, the Company accepts no liability for lost or damaged property unless caused by proven negligence.

11. Force Majeure

The Company shall not be liable for failure or delay in performing services due to events beyond reasonable control, including but not limited to natural disasters, public health emergencies, government restrictions, or civil disturbances.

12. Amendments

Mehrab Cabs reserves the right to update or amend these Terms & Conditions at any time. The latest version will be published on our website.

If you have any feedback/concerns email us: complaints@mehrabcabs.com

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