Privacy Policy

Last Updated: [19/04/2026]

Introduction

Mehrab Cabs (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 2020.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

  • Make a booking with us
  • Use our website
  • Communicate with us
  • Travel in our vehicles

By using our services, you agree to the terms of this Privacy Policy.

Lawful Purpose of Collection

We collect personal information only where it is necessary for the lawful operation of our transport services and related business activities.

Information is collected for purposes directly connected to:

  • Providing passenger transport services
  • Managing bookings 
  • Processing payments
  • Meeting legal and regulatory obligations

We will not collect personal information that is unnecessary or unrelated to these purposes.

Personal Information We Collect

We may collect:

1.1 Booking & Contact Information  

  • Full name
  • Mobile number
  • Email address
  • Pickup and drop-off addresses
  • Flight details (for airport transfers)
  • Passenger number and luggage information

1.2 Payment Information

  • Billing name
  • Transaction reference details
  • Payment method type

We do not store full credit card numbers. Payments are processed securely via authorised third-party payment providers.

1.3 Website & Technical Data

When you access our website, we may collect:

  • IP address
  • Cookies and analytics data

1.4 Vehicle Safety Recording

Our vehicles may be fit with dash cameras or security recording devices for:

  • Passenger and driver safety
  • Inurance and dispute resolution
  • Compliance with legal requirements

Recording may occur during your journey.

How We Use Personal Information

We use personal information to:

  • Confirm and manage bookings
  • Communicate regarding your journey
  • Monitor flight arrivals
  • Dispatch drivers
  • Process payments
  • Issue invoices and receipts
  • Respond to enquiries and complaints
  • Improve service quality
  • Comply with legal obligations

We do not sell, trade, or commercially distribute personal information.

Disclosure of Personal Information

We may disclose personal information only where reasonably necessary, including to:

  • Our drivers and subcontractors for service delivery
  • Secure payment processing providers
  • Cloud hosting providers
  • Accountants or professional advisers
  • Government agencies where required by law

Some service providers (such as website hosting or payment processors) may store data outside New Zealand.

Where personal information is transferred overseas, we take reasonable steps to ensure comparable privacy safeguards are in place, consistent with the Privacy Act 2020.

Data Security

We take reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access
  • Loss or theft
  • Misuse
  • Alteration or disclosure

Security measures include:

  • SSL-secured website connections
  • Password-protected booking systems
  • Restricted administrative access
  • Secure third-party payment gateways
  • Professional cloud hosting environments
  • Two-Factor Authentication
  • Google reCAPTCHA

Data Retention

We retain personal information only for as long as necessary for:

  • Operational purposes
  • Accounting and tax compliance (up to 7 years as required under New Zealand law)
  • Dispute resolution
    Legal obligations

When information is no longer required, it is securely deleted or anonymised.

Access & Correction Rights

Under the Privacy Act 2020, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information

Requests may be made by contacting us at:

Email: [contact@mehrabcabss.com]
Phone: [+64 21 303 786]

We may require identity verification before releasing information.

We will respond to requests within the timeframes required by law (generally within 20 working days).

Privacy Breaches

If a privacy breach occurs that is likely to cause serious harm, we will comply with our obligations under the Privacy Act 2020, including:

  • Assessing the breach
  • Notifying affected individuals where required
  • Notifying the Office of the Privacy Commissioner where legally required

Complaints

If you believe your privacy rights have been breached, please contact us in writing with details of your concern.

We will:

  • Acknowledge your complaint
  • Investigate the matter
  • Respond within a reasonable timeframe

If you are not satisfied with our response, you may contact the:

Office of the Privacy Commissioner
Website: https://www.privacy.org.nz

Changes to this Policy

We may amend this Privacy Policy from time to time.

The most current version will always be published on our website.

This policy is reviewed periodically to ensure ongoing compliance.